FAQ
Why choose an Éclatoria jewel?
🔸 It doesn't rust : Thanks to stainless steel, you can wear your jewelry every day, even in the shower.
💧 But be careful, some natural stones are more sensitive to water (like turquoise or mother-of-pearl).
We recommend removing them when swimming or showering, just to keep them looking good for longer.
🔸 It respects your skin : Hypoallergenic and nickel-free, it is suitable for sensitive skin.
🔸 It lasts : Solid and resistant, your jewelry is resistant to time and the hazards of everyday life.
🔸 It has meaning : Each stone is chosen for its virtues and vibrations. It's not just a jewel, it's a little ritual.
🔸 It's affordable : Quality jewelry, made to last... without having to break the bank.
A little treat that's good for the heart, and not too bad for the wallet 💛
What types of jewelry do you offer?
At Éclatoria, we love jewelry that has meaning.
You will find necklaces, bracelets, rings and earrings in stainless steel and natural stones .
Each piece is designed to accompany you every day, reveal your inner light and help you feel beautiful, aligned, and good in your skin.
What is stainless steel?
Stainless steel, often referred to as “inox,” is an alloy of iron and carbon, enriched with chromium to improve its resistance to corrosion.
Stainless steel (or "inox") is a solid metal that does not rust or tarnish.
It is perfect for jewelry that we wear every day: it requires almost no maintenance, is water-resistant, and retains all its shine over time.
At Éclatoria, we also love it for its softness on the skin, even the most sensitive.
What about natural stones?
Natural stones are not just there for show.
They are chosen for their beauty… but also for their energy .
Each stone has its benefits: soothing, comforting, protective, inspiring...
Wearing a piece of jewelry with a stone is like carrying a small reminder. A reminder to breathe, to refocus, to reconnect with yourself.
Why choose stainless steel?
It doesn't rust: Stainless steel doesn't corrode, so your jewelry stays beautiful for a long time, even if you wear it every day.
Hypoallergenic: If you have sensitive skin or are allergic, stainless steel is often more comfortable and does not cause irritation.
It's strong: Stainless steel is very strong and doesn't break easily, so your jewelry is made to last.
It's environmentally friendly: Stainless steel is nickel-free, which is better for the planet.
Beautiful and affordable: You can make very beautiful jewelry with stainless steel, and it's often cheaper than other materials, so you can change your jewelry often without spending a lot.
How do I place an order?
You can place an order directly on our website by selecting the items you wish to purchase and adding them to your cart. Then follow the instructions to complete your purchase.
What payment methods are accepted?
We accept several secure payment methods, including credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, PayPal
How can I track my order?
After placing your order, you will receive a confirmation email with a tracking number. You can use this number to track the status of your order directly on our website or the carrier's website.
What are the delivery times?
Delivery times vary depending on your location. Orders typically ship within 1 to 3 business days. Delivery times may vary by carrier and may take an additional 2 to 5 days.
Can I return an item?
Yes, we accept returns within 14 days of receiving your order. Items must be in perfect condition and in their original packaging. For more details on the return procedure, please see our return policy.
Earrings cannot be returned, exchanged or refunded for hygiene reasons unless they are defective.
Is the site secure?
Yes, our site uses a Secure Sockets Layer (SSL) certificate to protect your personal information and transactions. You can shop with confidence knowing your data is secure.
How can I contact you?
For any questions or assistance, you can email us at eclatoria.bijoux@gmail.com or contact us via the contact form available on our website. We are also active on Instagram.
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